Alert and configuration item (CI) remediations help troubleshoot and resolve underlying
problems that generate alerts. Remediation is based on Orchestration workflows that can be
scripted to perform remediation tasks such as gathering system information or rebooting a
Event Management provides a framework
for configuring and implementing a system-wide remediation plan to resolve, minimize, or
prevent problems that generate events and alerts. Configure alert action rules to remediate alerts
and CI remediation rules to remediate a set of CIs.
Use alert action rules to associate specific alerts with a remediation workflow. You can apply a
workflow to alerts manually. Alternatively, you can configure the alert action rule that executes
a workflow automatically for alerts that match the rule criteria. The workflow can also be
scripted to request user approval before executing subsequent workflow tasks. The workflow
is paused for user approval, even if it was automatically triggered.
Configure remediation more comprehensively by creating CI remediation rules to manually
apply remediation to specific CIs.
When a remediation workflow is executed, a remediation task is created to capture details
such as the time that the workflow started to run, the alert that triggered the remediation
workflow (if relevant), and the CI that was remediated. View these tasks to track
remediation activities in the organization.