Event Management Scorecards

The Event Management Scorecards dashboard is available to be displayed when both Event Management plugin (com.glideapp.itom.snac) and Performance Analytics - Content Pack - Event Management (com.snc.pa.em) plugin are activated.

Event Management Scorecards dashboard

  1. Navigate to Event Management > Overview to view the overview module.
  2. Select Event Management Scorecards from the drop-down list.
The tabs available in the EM Scorecards dashboard are:
  • EM Overview
  • Service Scorecards
  • Alerts Scorecard
  • Health Check Monitors

You can click elements within widgets to obtain more information.

EM Overview

The EM Overview tab shows:
Widget Description
Active Alerts Displays the number of active alerts.
Critical Alerts Displays the number of alerts whose severity is critical.
Affected Business Services Displays the number of services that have an impact on the business service.
Affected Business Services - Grouped Graphical representation of the number of services that have an impact on the business service. You can configure the graph using the controls in the widget.
Active Alerts - Grouped Graphical representation of the number of active alerts. You can configure the graph using the controls in the widget.
Business Services Affected by Alerts Displays the number of business services that have an impact on alerts. You can configure the graph using the controls in the widget.
Active Alerts with Tasks Displays the number of active alerts that have tasks. You can configure the graph using the controls in the widget.
Top 10 Active Alerts Displays the ten alerts that were the most active during the review period. You can configure the graph using the controls in the widget.

EM Overview tab in the Event Management Scorecards overview dashboard

Service Scorecard

The Service Scorecard tab shows:
Table 1. Default reports in the Service Scorecard dashboard
Widget Description
New Impacted Services Displays the number of services that have been impacted by alert.
Average Services Impact Time Displays the average time (in minutes) that services are impacted by alerts.
% Today's Affected Business Services Displays the percentage of business services that were affecting during the day.
% Business Services Impact Time Today Displays the percentage of business services that were impacted by alerts during the day.
Average Impact Time by Business Service Displays the average time (in minutes) that business services are impacted by alerts.
Average Impact Time by Services Criticality Displays the average time (in minutes) that business services are impacted by service criticality.

Service Scorecard

Alerts Scorecard

The Alerts Scorecard tab shows:
  • Compression ratio events to alerts
  • Compression ratio events to INTs
  • % of primary alerts out of total alerts
  • % of primary alerts out of total alerts
  • % of alerts reopened at least once
  • Average resolution time of alerts
  • % of new critical alerts
  • % of alerts that are flapping
  • % of alerts closed by operator
  • % of primary alerts out of total alerts
  • % of alerts in un-acknowledge
  • % of alerts without assigned task
  • % of un-grouped alerts
  • % of alerts closed by operator
  • % of alerts closed the same day opened
  • Average age open alerts

Alerts Scorecard tab in the Event Management Scorecards dashboard

Health Check Monitors

The Health Check Monitors tab shows:
  • Event status breakdown at the end of last 2 hours
  • Number of events processed per job during the last 2 hours

Health Check Monitors tab in the Event Management Scorecard dashboard