Event Management Insight dashboard

The Event Management Insight dashboard is available to be displayed when both the Event Management plugin (com.glideapp.itom.snac) and the Performance Analytics - Content Pack - Event Management (com.snc.pa.em) plugin are activated.

Event Management Insights dashboard

Note: Event Management does not support mobile devices.
  1. Navigate to Event Management > Overview to view the overview module.
  2. Select Event Management Insights from the drop-down list.
The tabs available in the Event Management Insights dashboard are:
  • Data Quality
  • Services Criticality Monitor
  • Impact Time Severity Monitor
  • Alert Lifecycle

You can click elements within widgets to obtain more information.

Data Quality

The Data Quality tab provided in the base instance displays:
  • Open Alerts older than 7 days by severity and state
  • Open alerts not updated in the last 5 days by severity and state
  • Open alerts where related INT is not updated in the last 3 days
  • % of alerts in un-acknowledge
  • % of un-grouped alerts
  • % of alerts without assigned task

Event Management Insights

Services Criticality Monitor

The Services Criticality Monitor tab provided in the base instance shows the Impact Time by Services Criticality grouped by:
  • Most Critical
  • Somewhat Critical
  • Less Critical
  • Not Critical

Services Criticality Monitor

Impact Time Severity Monitor

The Impact Time Severity Monitor tab shows the Impact Time by Severity grouped by:
  • Critical
  • Major
  • Minor
  • Warning

Impact Time Severity Monitor

Alert Lifecycle

The Alert Lifecycle tab shows the Alert Lifecycle widgets grouped by:
  • New
  • Open
  • Closed
Within each of these widgets, you can display either Breakdowns or the underlying Records.

Alert Lifecycle