Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Event Management Insight dashboard

Event Management Insight dashboard

The Event Management Insight dashboard is available to be displayed when both the Event Management plugin (com.glideapp.itom.snac) and the Performance Analytics - Content Pack - Event Management (com.snc.pa.em) plugin are activated.

Event Management Insights dashboard

Note: Event Management does not support mobile devices.
  1. Navigate to Event Management > Overview to view the overview module.
  2. Select Event Management Insights from the drop-down list.
The tabs available in the Event Management Insights dashboard are:
  • Data Quality
  • Services Criticality Monitor
  • Impact Time Severity Monitor
  • Alert Lifecycle

You can click elements within widgets to obtain more information.

Data Quality

The Data Quality tab provided in the base instance displays:
  • Open Alerts older than 7 days by severity and state
  • Open alerts not updated in the last 5 days by severity and state
  • Open alerts where related INT is not updated in the last 3 days
  • % of alerts in un-acknowledge
  • % of un-grouped alerts
  • % of alerts without assigned task

Event Management Insights

Services Criticality Monitor

The Services Criticality Monitor tab provided in the base instance shows the Impact Time by Services Criticality grouped by:
  • Most Critical
  • Somewhat Critical
  • Less Critical
  • Not Critical

Services Criticality Monitor

Impact Time Severity Monitor

The Impact Time Severity Monitor tab shows the Impact Time by Severity grouped by:
  • Critical
  • Major
  • Minor
  • Warning

Impact Time Severity Monitor

Alert Lifecycle

The Alert Lifecycle tab shows the Alert Lifecycle widgets grouped by:
  • New
  • Open
  • Closed
Within each of these widgets, you can display either Breakdowns or the underlying Records.

Alert Lifecycle

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.