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Connectors and listeners

Connectors and listeners

Event Management provides many connectors and listeners with your subscription to pull or push events from external devices. Connectors and listeners are also available from the ServiceNow store as well as from third parties. You can also create custom connectors and listeners.

Provided connectors (pull)

This table lists the connectors that are provided with Event Management. For more information, see Connect to external servers with default event connectors.
Note: You can also create custom pull connectors.
Note: The AzureConnector connector displays in the base system only when the Operational Intelligence plugin (com.snc.sa.metric) is activated.
Connectors Supported version Description
HPOM Linux 08.60.005 Receive events from the HP Operations Manager (HPOM).
Hyperic 5.8.4.0 Receive events from the VMware vRealize Hyperic server.
IBM Netcool NetCool/OMNIbus version 7.3.1 Receive events from IBM Netcool/OMNIbus Object Servers and Impact Servers.
NagiosXI 5.4.0 Receive events from the Nagios Core monitor.
OMi 10.01, 10.10, 10.11, 10.12, 10.60, and 10.61

The OMI connector is not supported on versions below version 10.

Receive alerts from the HP OMi server.
Op5 7.3.15 Receive alerts from an OP5 Monitor.
Opsview Opsview Monitor Atom Edition 5.3.0 Receive alerts from an Opsview Monitor
PRTG 17.2.31.2153 Receive alerts from a Paessler PRTG Network Monitor source.
SCOM
  • 2007 – version 6.1.7221.0
  • 2012 - version 7.1.10226.0
  • 2016 - version 7.2.117190
Alert collection from the Microsoft System Center Operations Manager (SCOM).
SolarWinds
  • NPM 12.0
  • SAM 6.2.1
Receive events from the SolarWinds server.
vRealize VMware vRealize Operations Manager version 6.1.0.3038036 Receive events from the vRealize Operations Log and Event Management servers.
Zabbix 3.0 and 3.2 Receive alerts from the Zabbix server.

Provided listeners (push)

This table lists the listeners that are provided with Event Management. Generic listener transform scripts are also provided, one for event collection through the MID Server and the other through the instance.
Note: You can also create a custom push listener.
Note: The AWS CloudWatch connector displays in the base system only when the Operational Intelligence plugin (com.snc.sa.metric) is activated.
Listeners Description
AWS Use event transform script to process Amazon Web Services (AWS) alarms as events. The event collection is through the instance.
Azure Use event transform script to process Azure event messages. The event collection is through the instance.
BMC TrueSight Collect JSON formatted event messages sent from BMC TrueSight Operations Management (TrueSight). The event collection is through the MID Server.
SNMP traps Process SNMP traps as events.
Email Configure an inbound email action to send email notifications when events and alerts are triggered.
Oracle Enterprise Manager trap collection Configure the SNMP trap listener to receive Oracle Enterprise Manager Cloud Control SNMP traps. Event Management can process these traps as events.

ServiceNow store - connectors and listeners

Connectors and listeners are available from the ServiceNow store. Download the required content from ServiceNow Store.

Third party - connectors and listeners

Connectors and listeners are available from third parties. For further information, contact your sales representative for available connectors and listeners.
Third party connectors and listeners Link
AppDynamics Service Model Integration

Use this integration to enable your instance to have AppDynamics Application Performance Monitoring data fed into Event Management.

AppDynamics Service Model Integration
CA APM Connector

Use this integration to transfer alerts from CA APM to Event Management.

CA APM Connector
CA UIM Connector

Use this integration to synchronize alarms from CA UIM into Event Management.

CA UIM Connector
Datadog Integration

You can create ServiceNow tickets from alarms that are triggered in Datadog. Graphs and comments generated by Datadog can be added to ServiceNow tickets, and you can manage the resolution workflow from within Datadog.

Datadog and Event Management integration
Dynatrace Integration

Integrate with this application for one-directional transfer of events from Dynatrace to Event Management.

Dynatrace Integration
HPE SiteScope Integration

Integrate with the SiteScope Connector application for the transfer of alerts to Event Management in an automated manner.

SiteScope Connector
NewRelic Integration

Integrate with this application for one-directional transfer of events from NewRelic to Event Management.

NewRelic Integration
Panopta Integration

Integrate with this application for one-directional transfer of events from Panopta to Event Management.

Panopta integration
Splunk Integration

Integrate the Splunk Add-on with ServiceNow to enable Splunk users to create incidents and events in ServiceNow. For more information about the configuration of the integration, see Splunk Add-on for ServiceNow.

Splunk Integration