Self-health monitors Configure Event Management to continuously monitor its system health. Self monitoringEnable the self-health feature to help detect and troubleshoot issues with the Event Management application and identify Event Management health issues. First enable the self-health property, which, by default, is set to off. The self-health feature creates CIs in the CMDB to represent the components of the self-health service. Use the provided monitors to monitor and track the health of business services and Event Management features. Event Management self-health can: Trigger alerts when there is an issue with the Event Management application. Display the ServiceNow Event Management manual service in the dashboard. Provide a map representation of the Event Management application. In the Event Management dashboard, double-click the ServiceNow Event Management manual service tile. The manual service opens in the map view. Set upEnsure that the Event Management - self-health monitoring (evt_mgmnt.self_health_active) property is set to Enable in order to use the Event Management features that handle issues with the Event Management application itself. By default, this property is off. For more information, see Start or stop self-health monitoring. Self-health monitoring process workflowAfter enabling the Event Management - self-health monitoring property: The ServiceNow Event Management manual service is created. Jobs are automatically scheduled to run scripts that configure what must be monitored. Schedule jobs to process scripts The following jobs are scheduled to run by default after the Event Management - self-health monitoring property is enabled: The Event Management - Insert Health Monitor scheduled job runs the scripts. Determine what must be monitored by adding or modifying the script in this job. This job runs once every hour. After the job has run, you can view the ServiceNow Event Management manual service. The Event Management - Update Health Monitor scheduled job runs the update scripts. This job runs once every minute. Generate alerts Alerts are generated based on the specified severity and threshold. You can create alert rules to respond to and remediate the issues detected by self-health. The monitors that are provided with the base instance to monitor the issues detected by self-health are: Monitor Description Connector's idle state monitoring Monitor to verify whether any of the connectors was in idle state that surpassed the threshold [in minutes] that was configured. Health Monitor script selected: Connectors Monitor. Connectors Status Monitor to track the active status of the connectors. Select only one threshold to configure which severity to invoke using [1/0] (select either 1=active or 2=not active). Health Monitor script selected: Connectors Monitor. Delay in event processing Monitor to track the duration of events [in minutes] that remain in Ready state and are not processed. This duration period initiates an alert for the event processing CI with severity according to the configured thresholds [minutes]. Health Monitor script selected: Check delay in event processing. Event Processing job Monitor the state of event processing jobs. An alert is generated when the idle time of a job exceeds the configured threshold. Health Monitor script selected: Get Event Processing state. MID Server Threshold Alert Monitors MID Server health. Events are sent when issues with MID Server availability and resource thresholds are detected. Health Monitor script selected: MID Server Threshold Alerts. Display status The business service displays the status of the monitored entity. For example, alerts are displayed in the dashboard or Alert Console. Monitored states The Monitoring States (em_monitor_state) table is updated after each event run that is triggered by the configuration scripts. Start or stop self-health monitoringConfigure the required property to start or stop the self-health monitor.Domain separationActivate the domain separation plugin to enable self-health to display health based on data, rules, and settings from the logged-on user domain.Configure monitorConfigure the threshold of specified components for monitoring using the self-health monitor.Create monitorCreate a monitor, using a custom Health Monitor script, to monitor the specified components using the self-health monitor.View self-health manual serviceOpen the ServiceNow Event Management manual service to review the monitored objects.