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Configure ranking definitions

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Configure ranking definitions

You can configure ranking definitions.

Before you begin

You must activate the Context Ranking plugin.

To activate the plugin, make a request to ServiceNow Technical Support using the Request Plugin Activation module from HI.


  1. Navigate to System Definition > Ranking Definitions.
  2. Click New.
  3. Complete the form with the following values and then click Submit.
    Table 1. Ranking definition form
    Title Input
    Name Descriptive name, such as Enhancement stories.
    Record table Story [rm_story]
    Context column Enhancement
    The platform automatically populates the fields on the bottom of the form. Except for the Attribute field, the form is read-only at this point.