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Stories on the defect report

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Stories on the defect report

You can use the Defect record as an entry point into the Agile Development and manage story elements in the Scrum Process Flow.

The platform conceals stories in the related list from users without a scrum role.

Ranking Stories

An optional plugin called Context Ranking is also available. This plugin enables users with the scrum_product_owner role or the scrum_release_planner role to manually sort a related list of stories by priority. This establishes the order in which the scrum master or release planner wants the stories worked. Stories ranked in a related list appear in the same order in the planning board when the appropriate backlog is displayed. Conversely, stories ranked in the planning board appear in that order when viewed in the related list in the form. Users can switch the view in a Stories related list from ranked to any sort order without changing the ranking in the planning board.


  1. Ensure that the Context Ranking plugin is activated.

    To activate the plugin, make a request to ServiceNow Technical Support using the Request Plugin Activation module from HI.

  2. Navigate to System Definition > Ranking Definitions.
  3. Click New.
  4. Complete the form with the following values:
    • Name: Descriptive name, such as Defect stories.
    • Record table: Story [rm_story]
    • Context column: Defect
  5. Click Submit.

    The platform automatically populates the fields on the bottom of the form. Except for the Attribute field, the form is read-only at this point.

Ranking a List

  1. In the Stories related list, click Rank to sort the stories according to priority.

    A dialog box appears, allowing you to sort the stories in any order.

  2. Click and drag each story into position using the handle icon () to the left of the story number.
  3. Close the list using the X in the upper right corner when you are done.

    The related list of stories is not sorted by your ranking initially.

  4. To view the related list in its ranked order, open the context menu from the related list and select Sort by rank.
  5. To return the sort order of the list to an unranked state, click once in the heading of any column that contains data.