Agile Development (for upgraded customers only) The ServiceNow® Agile Development application is an iterative and incremental process for software development environments. Integration with Project Portfolio Management Agile Development is activated as part of Project Portfolio Management. However, you can upgrade to Agile Development 2.0 by activating the plugin (com.snc.sdlc.agile.2.0). Existing customers should evaluate upgrade information before applying the new plugin. Agile Development 2.0 provides enhanced functionality and a unified agile development environment for release and/or project based delivery. Scrum characteristics Scrum is one of the most popular methodologies. It has the following characteristics: A short, fixed schedule of cycles with adjustable scope, called sprints, to address rapidly changing development needs. A repeating sequence of events, milestones, and meetings. A practice of implementing and testing new requirements, called stories, to ensure that some work is release-ready after each sprint. Commonly used roles such as product owner, scrum master, and team member. Scrum Framework The scrum framework contains the following processes: Product Backlog: The product owner creates and maintains a product backlog, which is a collection of user stories captured within a scrum product. A product represents a development target of related functionality that is composed of themes, epics, and stories. A product owner typically ranks the stories in a product backlog by order of importance. Release Backlog: A release is a time frame in which several development iterations are completed. The product owner collaborates with business and other stakeholders to determine which stories to target for a release. Stories from one or more products can be targeted to a release. Typically, the decision process is based on the release timescale, the story rank within the product backlog, and the story complexity. Other criteria can be used depending on the nature of the project. The targeted stories form the release backlog. Stories in the release backlog are targeted to a release, but have not yet been associated with a sprint. Throughout the release, the release backlog shrinks as stories are moved into sprints and the product owner can see what remains to be completed. Sprint Backlog: The sprint backlog is a list of stories the sprint team members have agreed to complete for a sprint. During sprint planning, the scrum master collaborates with the scrum team to decide which stories they can commit to delivering in the sprint. Typically, they commit to the top ranked stories first. The team decides which scrum tasks are necessary for each story. The product owner should be present to answer any questions. Sprints: Team members work to complete stories in the current sprint backlog. During daily stand-up meetings, team progress is tracked and members discuss the work completed the previous day, the planned work for the next day, and any blocking issues. The scrum master keeps the team members focused on completing the stories in the current sprint and tries to remove any impediments they face. At the end of the sprint, all the stories should be complete. Any incomplete stories are moved into an appropriate backlog. A review meeting at the end of the sprint, known as a retrospective, allows team members to discuss what went well and what did not, with the goal of improving future sprints. Sprint planning: The next sprint begins with the team importing stories from the release backlog into the sprint backlog. Properties installed with Agile DevelopmentAgile Development tablesThe Agile Development application uses the following tables to manage the scrum process.Changes to tables and statesNew states in Agile Development override previous states for all scrum tables.Activities and artifactsThere are several activities and artifacts that are part of Agile Development.Set up the Scrum environmentThe first step in the Scrum process flow is setting up the environment.Agile Development process data modelThe Agile Development plugin adds several new tables to the existing SDLC Scrum tables.Scrum process flowOutlines the process flow for the Agile Development application from plugin activation to the completion of a sprint.Releases in scrumReleases are created by a product owner and contain user stories, sometimes from multiple products, that form the release backlog.Sprints in scrumUsers with the scrum_master role can create sprints, which are the smallest units of time in the scrum development cycle.Sprint planningThe ability to plan a sprint effectively relies on a well defined backlog that the team understands.Progress boardsProgress boards allow scrum team members to update and track the progress of their stories and tasks in a sprint cycle from graphical, interactive interfaces. Progress boards contain editable objects for each story or task.Scrum charts in Agile DevelopmentThe Scrum Process Pack provides charts that track sprint performance.Enhancement requests in Agile DevelopmentUsers with a special, non-scrum role can create enhancement requests within the Agile Development application. A scrum product owner reviews these requests and decides whether to create one or more user stories.