Import a Microsoft Project file

You can import Microsoft project files into the Project Management application.

Before you begin

Role required: it_project_manager

About this task

Note: If you import a project into a teamspace, that project is only available to users who can access the teamspace.

Procedure

  1. Navigate to Project > Projects > Import.
  2. Click Choose File to select a Microsoft Project file.
  3. To import the Microsoft project as a new project, select the Create new project option.
  4. To import the Microsoft project as a subset of an active, existing project or task:
    1. Select Update and existing project.
    2. Click the reference lookup icon () and select a project or task. Only active projects appear in the list.
      While importing a Microsoft Project file into ServiceNow:
      • The WBS order of project tasks is retained.
      • Any new project tasks that were created in the ServiceNow project, prior to import, are deleted.
        Note: If you want to retain the project tasks that were created in the ServiceNow project, then you must export the ServiceNow project into a Microsoft Project file. Then, reimport the file into ServiceNow.
      • Recalculation does not happen on project tasks when they are imported from the Microsoft Project file. Once the project is in the ServiceNow system, it would be treated as a regular project.
      • Dates in the ServiceNow project remain same as the dates in the Microsoft Project file.
  5. Click Import.
    If a Microsoft Project file import fails, perform one of the following actions:
    • Open the original file in OpenProj, save it as a Project2003 or later file, and try to import it again.
    • Open the original file in Microsoft Project to verify that the project works, save the project under a different name, and try to import it again.