Submit an idea from Self-Service or Service Catalog

All users can submit ideas from the Service Catalog or from the Ideas module in Self-Service.

Before you begin

Role required: none

Procedure

  1. Navigate to an incident form by using one of the following methods.
    OptionDescription
    From Self-Service
    1. Navigate to Self-Service > Ideas > Create New.
    From Service Catalog
    1. Navigate to Self-Service > Service Catalog.
    2. Click Can We Help You?
    3. Click Submit Idea.
  2. Fill in the fields on the form.
    Table 1. Idea form fields
    Field Description
    Title Title of the idea.
    Department Department in a business unit to which the idea submitter belongs.

    If no value is chosen in this field, it is auto-populated with the name of the department to which the submitter belongs.

    Business Unit Business unit to which the idea submitter belongs.
    Collaborators Users who can edit or contribute to the idea. An idea submitter can select any user as a collaborator.
    Impacted Business Units Business unit which is impacted by the submitted idea.
    Description Details of the idea.
    Business Capabilities
    Note: Configure the form to see this field.
    If the idea is to change, enhance, or add one or more business capabilities, they can be associated to the idea. Business capabilities are defined in the Application Portfolio Management module.
    Business Applications
    Note: Configure the form to see this field.
    If the idea is to change, enhance, or add one or more business applications, they can be associated to the idea. Business applications are defined in the Application Portfolio Management module.

    This field displays all the business applications that are related to the business capability selected in the Business Capabilities field.

  3. Click Submit to submit the idea.
    Note: Submitters or collaborators can edit their ideas as long as the idea is in the Submitted state.