Create or edit an indicator for assessing applications

Application indicators are business metrics that assess the applications across dimensions such as cost, quality, technical risk, investments, user satisfaction, and business value.

Before you begin

Role required: sn_apm.apm_admin

About this task

Each indicator periodically captures related application data which is used to calculate the application score. The assessment of applications is done on an extensible framework, which is based on the various configured indicators. If you require indicators other than the preconfigured ones to calculate the application score, then you can create an indicator based on your business requirements.

Procedure

  1. Navigate to Application Portfolio Management > Administration > Application Indicators.
  2. Click New or click an existing application indicator to edit.
  3. Fill in the form fields.
    Table 1. Application Indicator form
    Field Description
    Name Name of the application indicator.
    Unit

    A number, currency, time, duration in minutes, hours, days, month, or quarter, or rate.

    You can also create units as per your requirements.

    Frequency Frequency determines the interval at which the data for the indicator source must be collected.

    The Frequency field is not available when Performance Analytics is selected from the Data source list.

    Target maximum Maximum value for the indicator.

    The Target maximum field is not available when Assessments is selected from the Data source list.

    Active Check box to activate the indicator.
    CI Class Select the CI type for which the score is generated.
    Direction Business application with maximum or minimum values. Select Minimize if lower values are better. Select Maximize if higher values are better.
    Target minimum Minimum value for the indicator.

    The Target minimum field is not available when Assessments is selected from the Data source list.

    Short description Short summary of the application indicator.
    Datasource Configuration
    Data source

    Defines the location from which the indicator receives data.

    • Performance Analytics: Collects scores from indicators created in Performance Analytics. See Performance Analytics indicators
    • Custom Script: Allows you to write a script that collects data from another application. Beneath the Data Source field, a sample script appears. Customize the script as needed.
    • Query Condition: Allows you to select a table to run filters on to obtain data.
    • Assessments: Allows you to evaluate, score, and rank records by assessing records in a table. See Create metric types and generate assessable records.
    Indicator The Indicator field appears when Performance Analytics is selected from the Data source list.

    Indicators are statistics that are used to measure current conditions and forecast trends.

    Default breakdown Name of the Performance Analytics breakdown.
    Consolidation Select a computational method for aggregating the values, a function such as sum, average, maximum, or minimum from the choice list.

    Default is Average. For example, Average is the sum of the monthly values divided by the total number of months in a quarter.

    If you select Maximum or Minimum, then it is the maximum value or the minimum value of a month in the quarter, respectively.

    If you select Sum, then it is an aggregate of all monthly values in the quarter.

  4. Click Submit or Update.

What to do next

Understand how the system calculates application score profile and create your application score profile per your requirements.