Preconfigured indicators and their source applications

The preconfigured Application Portfolio Management indicators and the applications they have been sourced from help you to assess the applications across dimensions such as cost, quality, and risk. You can create additional indicators, apart from the preconfigured indicators, by copying and modifying them.

Table 1. Preconfigured indicators and sources
Indicator name Frequency Type Source How is it calculated? Description Jobs
Total opex Quarter Custom Script ITFM product. ITFM_Allocation_Aggregate table Data will be available in ITFM tables only after the financial modeling process is completed Total opex during that period
Total capex Quarter Custom Script ITFM product. ITFM_Allocation_Aggregate table Data will be available in the ITFM tables only after the financial modeling process is completed The costs for the period for which the indicator is being run is picked up. Sum of capex amount is calculated
External labor cost Quarter Custom Script ITFM product. ITFM_Allocation_Aggregate table Data will be available in the ITFM tables only after the financial modeling process is completed External labor cost
Usage Month Query Condition APM product

Table: cmdb_ci_business_app

Calculated from the Active User Count field Number of user sessions and users for the application for a given fiscal period.
Number of incidents Daily Performance Analytics Mapped to Performance Analytics > Indicators > Automated Indicators > Number of new incidents

Source = Incidents.New (Incident table)

Number of incidents opened today Number of new incidents. Daily and historic data collection [PA Incident] Daily Data Collection

[PA Incident] Historic Data Collection

Number of problems Daily Performance Analytics Mapped to Performance Analytics > Indicators > Automated Indicators > Number of new problems

Source = Problems.New (Problem table)

Problems created today Number of problems opened today. Daily and historic data collection [PA Problem] Daily Data Collection

[PA Problem] Historic Data Collection

Number of changes Daily Performance Analytics Mapped to Performance Analytics > Indicators > Automated Indicators > Number of new changes

Source = Changes.New (change_request table)

Number of changes with a registration date (change_request.opened_at) on collection date Number of changes opened today. Daily and historic data collection [PA Change] Daily Data Collection

[PA Change] Historic Data Collection

Customer satisfaction (CSAT) Quarter Assessments Assessment Metric Type: Customer Satisfaction

Assessment Metric Category: CSAT

Template NPS
Functional fit Month Assessments Assessment Metric Type: Functional Fit

Assessment Metric Category: Functional Fit

Template Net Promoter Score (NPS)
Technical risk Month Assessments Assessment Metric Type: Technical Risk

Assessment Metric Category: Performance

Technical risk captured through survey for the fiscal period.

Template NPS

Business value Quarter Assessments Assessment Metric Type: Business Value

Assessment Metric Category: Business Value

Template NPS
Cost of support Quarter Custom script ITFM product. ITFM_Allocation_Aggregate table. Data will be available in the ITFM tables only after the financial modeling process is completed The data for the indicator is available only if financial modelling is done as per the default APM cost model (that is only when APM is installed). Cost of Support specific to bucket is obtained.
Total change hours Month Performance Analytics Mapped to Performance Analytics > Indicators > Automated Indicators > Summed duration of closed changes

Source = Changes.Closed (Change_Request table)

Fields: Opened, Closed

State = Closed, Business Application = any of the APM Business Applications, Closed today

Script: Change.CloseTime.Hours. All Change Requests closed today considered Summed duration of closed changes for an application for the given fiscal period.

Time taken to close the changes in hours. Daily and historical data collection.

  • [PA Change] Daily Data Collection
  • [PA Change] Historic Data Collection
Number of overdue projects Daily Performance Analytics Mapped to Performance Analytics > Indicators > Automated Indicators > Number of overdue projects

Source = PPM.Projects.Overdue (pm_project table)

Projects opened Today or Opened < today and Actual end date is empty or Actual end date > today and Planned end date < today Number of overdue projects. Daily data collection [PA PPM] Daily Data Collection