Application Portfolio Management Use the ServiceNow® Application Portfolio Management (APM) application to gain a comprehensive understanding of the applications used in your organization so you can identify redundancies, and decrease budgetary costs. By consolidating applications within the same business function, you can identify applications to modernize or upgrade. APM also helps you decide whether to invest, sustain, or replace applications based on the business need aligned towards the organization goal. You can address business challenges such as: Redundant applications for similar functions. Increasing cost of owning and maintaining applications. Increasing demand to upgrade the existing applications for new functions. Conflict between in-house legacy applications and that of the vendors. Inadequate performance because of outdated applications. Overcome these challenges, improve business functions in an efficient and smooth manner, and optimize cost with these APM processes: Classify The existing applications are classified based on their business functions. Measure The applications are tangibly defined and measured by gathering metrics such as cost, usage, risk, and quality. Analyze The applications are analyzed based on the metrics whether they must be upgraded, replaced, consolidated, or returned. You can make strategic business decisions using data from the platform through assessment reports and dashboards. Plan You can plan to achieve the goal by analyzing the application categories for an assessment period and decide whether to invest, sustain, or replace the applications. You can also create an application roadmap to consolidate your business decisions along with the rollout details to a business unit for the current fiscal year. APM uses the following key solution components: Application Classification Focuses on Enterprise Business Applications, which can also include functional modules part of a larger ERP suite. Provides additional attributes to classify applications in a new CI class 'Business application', which extends the base Configuration Management Database (CMDB) configuration item. Captures phased rollout/deployment of applications by business unit or geography. Captures attributes from the referenced Software Model. Applications Assessment Framework Indicators to assess the application across dimension such as cost, quality, risk, user satisfaction, and business alignment. Common indicators from ServiceNow applications like Financial Management for costs, ITSM for support issues, PPM for investment details. Reports and Dashboards Application Landscape Dashboard Application 360 Dashboard Application Assessment Dashboard Application Strategy Recommendation (bubble chart) Applications Rationalization Roadmap Integration with other applications Integrates with Project Portfolio Suite (PPS) to track execution of strategic goals and recommendations. Integrates with Financial Management to assess applications costs and associated breakdowns. Integrates with PPS to assess planned investments for applications. Integrates with ITSM to assess the incidents, problems, and changes for the applications. Integrates with surveys and assessments. Support limitations for custom UI pages Right-to-left languages in custom UI pages are not supported. Alternatively, you can use platform lists and forms. Custom grid UI pages are not supported in certain Firefox browser versions, for example 44.X. Activate Application Portfolio ManagementAn administrator can activate the Application Portfolio Management (com.snc.apm) plugin.Installed with Application Portfolio ManagementSeveral types of components are installed with Application Portfolio Management.Application portfolio administrationWith the sn_apm.apm_admin role, you can classify the applications used in the business enterprise. You can also provide privileges to users to do specific tasks, set up indicators to assess application usability, and create bubble charts to help define strategies to maintain applications.Management of business capabilityBusiness capability is the ability of an organization to do its business activity successfully and fulfill its business goals. Use the business capability mapping to establish a CI relationship between the business capability and the business applications. Establish a similar relationship between business capabilities and the application technologies to ascertain the risks involved in using them.Management of business applicationsA business application is software used by business users to perform a business function. Classify the applications to maintain an inventory and consolidate the business applications. Analyze, assess, and evaluate the applications across various dimensions to estimate their cost and help determine what action to take for each application. Application assessmentAfter you set up indicators to measure the usability, cost, quality, performance, and risk of applications, you can evaluate and score business applications based on qualitative inputs. You can translate abstract information based on surveys and assessments into more tangible concrete metrics. These assessments help you make strategic decisions on whether to replace or upgrade applications.Application Portfolio Management portalThe Application Portfolio Management portal gives you an enterprise-wide applications landscape view of the number of applications and other key metrics. As an enterprise architect (EA) you can view and access all the APM modules from this portal.Application strategyFormulate your decisions and align them with your organizational goals as Application Portfolio Management collects metrics on applications across various dimensions.Set up domain separation for APM usersApplication Portfolio Management supports domain separation for managed service providers (MSPs) to protect the sensitive data of each customer. The protection also ensures inability to view business application data of one customer by another customer and also secures the data within the domain.Technology Portfolio ManagementThe technologies that underlie the business applications used in your business enterprise have a shelf life that must be actively managed and diligently monitored to track their versions and lifecycle. Use the timeline view of the Technology Portfolio Management to track their dates and thereafter create an idea or a project to upgrade or retire them.Out-of-the-box Application Portfolio Management Performance Analytics SolutionsPerformance Analytics Solutions contain preconfigured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.