Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Set a default background check package for the HR service

Log in to subscribe to topics and get notified when content changes.

Set a default background check package for the HR service

Select a background check package to appear as the default package in the HR service form for your third-party background check system. For example, if you have a package for background check only and a package for background check and drug screening, you can designate the former as the default package.

Before you begin

Role required: sn_hr_core.admin

Procedure

  1. Navigate to HR Administration > HR Services > HR Service Configuration.
  2. Open the appropriate HR service.
  3. In the Template field, click the information icon to open the record.
    For the HR service, click the information icon to open the HR case template record.
  4. In the HR case template, at the bottom of the form, click the Add field list and select the Background check package field.
  5. In the Background check package field, select a background check package as the default value.
    For the HR case template, select a background check package as the default value.
  6. Click Update.
  7. On the HR Service form, click Update.

What to do next

The integration process is complete. You can now request background checks through the third-party background check system.
Feedback