View or modify Center of Excellence (COE)

HR Center of Excellence represents HR catalog categories, but also the service life cycle functionality across definition, request, and fulfillment.

Before you begin

Role required: sn_hr_core.admin

About this task

HR COE is the top-level bucket to group the services your company provides. It also:
  • Determines the case table to use when creating the service.
  • The service and record producer determines the case table.
  • The case table also determines the type of case when using the HR service.
There are pre-defined COEs in the HR Service Delivery application that extend the HR Case [sn_hr_core_case] table. HR Case creates a general HR case.
  • HR Employee Relations Case [sn_hr_core_case_relations]
    • Create a disciplinary issue or disciplinary issue inquiry case.
  • HR Lifecycle Events Case [sn_hr_le_case]
    • Available with the Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events] plugin.
    • Create an account notification or request onboarding case.
  • HR Payroll Case [sn_hr_core_case_payroll]
    • Direct deposit inquiry, direct deposit setup, employee payroll setup request, payroll discrepancy, or request corporate credit card case.
  • Talent Management [sn_hr_core_talent_management]
    • Employee travel visa request, non-disclosure agreement, request background check, request drug screen, or work visa transfer request case.
  • HR Total Rewards Case [sn_hr_core_case_total_rewards]
    • Create a retirement, beneficiaries, dental, general, leave of absence, health, pharmacy, tuition reimbursement, or a vision case.
  • HR Workforce Administration Case [sn_hr_core_case_workforce_admin]
    • Create an employee profile update, verification letter, or relocation assistance case.
  • HRIT Operations Case [sn_hr_core_case_operations]
    • HR account access request, HR accounts inquiry, HR portal support request, password reset, report inquiry, report request, or setup new hire HR profile case.
    Note: Tables are where cases get created. Creating a COE means creating a new table that extends the HR Case [sn_hr_core_case] table.