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Resubmit an HR case for approval

Resubmit an HR case for approval

HR cases that are rejected can be resubmitted for approval. Resubmitting a rejected case alleviates having to recreate a new case.

Before you begin

Role required: sn_hr_core.case_writer

About this task

After a new case is submitted, an email notification is sent to all approvers. Approvals for HR cases are assigned to individual users or to members of a specified group. Approvers can reject or approve from the HR Service Portal or HR Ticket Page.

HR agents that are assigned to a case that requires an approval can view a list of approvers on the HR case form under the Approvers tab.
HR cases
Approvals for HR cases use workflows. To resubmit a rejected HR case:
  1. Open the HR case.
  2. Scroll down and select the Approvers tab.
  3. Click the Rejected state.
  4. Change the State to Requested.
  5. Click Update.
Lifecycle Events cases
Approvals for HR activities under a lifecycle event are configured differently than an HR case. There are more options for approval options. See HR approvals for Lifecycle Events.
Note: Approvers that do not have the sn_hr_core.manager role cannot access the HR case after the state changes to Closed Complete.