Resubmit an HR case for approval HR cases that are rejected can be resubmitted for approval. Resubmitting a rejected case alleviates having to recreate a new case. Before you beginRole required: sn_hr_core.case_writer About this task After a new case is submitted, an email notification is sent to all approvers. Approvals for HR cases are assigned to individual users or to members of a specified group. Approvers can reject or approve from the HR Service Portal or HR Ticket Page. HR agents that are assigned to a case that requires an approval can view a list of approvers on the HR case form under the Approvers tab. HR cases Approvals for HR cases use workflows. To resubmit a rejected HR case: Open the HR case. Scroll down and select the Approvers tab. Click the Rejected state. Change the State to Requested. Click Update. Lifecycle Events cases Approvals for HR activities under a lifecycle event are configured differently than an HR case. There are more options for approval options. See HR approvals for Lifecycle Events. Note: Approvers that do not have the sn_hr_core.manager role cannot access the HR case after the state changes to Closed Complete.