Link knowledge articles or managed documents to an HR catalog item so that employees
can refer to the articles or documents when requesting the service through the HR service
catalog. For example, an HR catalog item for a beneficiaries inquiry can include links to
knowledge articles on who can be named as a beneficiary, the difference between a primary
and contingent beneficiary, and so on.
For the link to display on the HR catalog item, make sure the item has a variable
- Type set to Macro with Label
- In the Type Specifications related list, with
Widget set to HRI Catalog to KB Article
Role required: sn_hr_core.admin
Hover over the HR catalog item that you want to add the knowledge article or
managed document to, and click Manage KB articles.
Click New or open a record to add or edit a link.
Fill in the fields on the form.
Table 1. Catalog Item to KB Link form
||Name of the HR catalog item to knowledge article or
managed document link.
||This field is automatically set to the HR catalog
||Name of the knowledge article.
||Name of the managed document.
||Check box to activate the link for use.
||Order number for the link. Lowered numbered links are
displayed before higher numbered links.
Click Submit or Update.
The knowledge article will display under the Related
Knowledge Documents section when employees open the HR catalog
item in the HR catalog.