||This field is automatically set to a knowledge article
||Name of the knowledge base.
||Name of the knowledge category or subcategory.
can use existing or create categories to organize the
articles in the knowledge base. Click the Lookup icon to
open the category picker, where you can select, add, and
edit knowledge categories and
||Date that the knowledge article expires.
||Description of the knowledge article.
||Text of the knowledge article.
||Type of knowledge article: HTML or Wiki.
||This field is automatically set to the publication state
of the article, such as Draft, Published, or
||This field is automatically set to the task record that
the article was created in response to, if
||Check box for enabling the automatic download of
attachments. If selected, attached files automatically
download when the user opens the article.
this option is not supported on the Employee Service
||Check box for enabling the display of attachment. If
selected, attached files are displayed and accessible to
users at the bottom of the article.
Note: This option is
contingent upon adding one or more attachments to the
article. To add or manage attachments, click the
paperclip icon in the title bar.