HR Service Delivery

The ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services.

HR Service Delivery applications

You can deploy one or more of the following:

Case and Knowledge Management
Case and Knowledge Management allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests.
Employee Service Center
Employee Service Center provides a single place for employees to quickly and easily get all the HR services they need.
Enterprise Onboarding and Transitions
Enterprise Onboarding and Transitions allows you to easily set up and manage lifecycle events such as employee onboarding, offboarding, relocation, leaves of absence, and other processes that span across multiple departments on a single service delivery platform.

You can also deploy any of the following supporting applications:

  • HR Integrations to integrate HR Service Delivery with HR management systems such as Workday and SuccessFactors, background check systems such as First Advantage, and other third-party systems that use SOAP or REST services.
  • HR Performance Analytics to measure key performance indicators and track HR performance over time. It requires a separate premium subscription to the Performance Analytics application.

If you are on the legacy version of HR

The legacy (non-scoped) version of HR Service Delivery is only available for customers that went live with HR in Helsinki or earlier. New features and functionality are no longer supported on the legacy version and require migration to the scoped version of HR. The HR Migration tool is available to facilitate the migration process.