Contents HR Service Delivery Previous Topic Next Topic HR Knowledge Management Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share HR Knowledge Management HR knowledge management allows the enterprise HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and empower employees to find answers that are relevant to them. Note: Knowledge Management V3 is automatically enabled with the Case and Knowledge Management application. If you want to enable advanced features such as article versioning, you must activate Knowledge Management Advanced . HR knowledge bases The Case and Knowledge Management application provides the following preconfigured HR knowledge base: Human Resources General Knowledge A knowledge administrator can create additional HR knowledge bases. Each knowledge base can be assigned to a knowledge owner and managers, as well as have unique workflows, user criteria, and category structures. See Create a knowledge base for more information. HR knowledge articlesEach knowledge base contains knowledge articles, which are organized into categories and subcategories. For example, knowledge articles in the Human Resources General Knowledge base are organized among six categories.Knowledge contributors can import existing or create HR knowledge articles in an HR knowledge base. Import HR knowledge articles Create an HR knowledge article You can also attach or link HR knowledge articles to an HR case or HR catalog item. Attach knowledge articles to an HR case Link knowledge articles or managed documents to an HR catalog item Related topicsKnowledge Management On this page Send Feedback Previous Topic Next Topic
HR Knowledge Management HR knowledge management allows the enterprise HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and empower employees to find answers that are relevant to them. Note: Knowledge Management V3 is automatically enabled with the Case and Knowledge Management application. If you want to enable advanced features such as article versioning, you must activate Knowledge Management Advanced . HR knowledge bases The Case and Knowledge Management application provides the following preconfigured HR knowledge base: Human Resources General Knowledge A knowledge administrator can create additional HR knowledge bases. Each knowledge base can be assigned to a knowledge owner and managers, as well as have unique workflows, user criteria, and category structures. See Create a knowledge base for more information. HR knowledge articlesEach knowledge base contains knowledge articles, which are organized into categories and subcategories. For example, knowledge articles in the Human Resources General Knowledge base are organized among six categories.Knowledge contributors can import existing or create HR knowledge articles in an HR knowledge base. Import HR knowledge articles Create an HR knowledge article You can also attach or link HR knowledge articles to an HR case or HR catalog item. Attach knowledge articles to an HR case Link knowledge articles or managed documents to an HR catalog item Related topicsKnowledge Management
HR Knowledge Management HR knowledge management allows the enterprise HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and empower employees to find answers that are relevant to them. Note: Knowledge Management V3 is automatically enabled with the Case and Knowledge Management application. If you want to enable advanced features such as article versioning, you must activate Knowledge Management Advanced . HR knowledge bases The Case and Knowledge Management application provides the following preconfigured HR knowledge base: Human Resources General Knowledge A knowledge administrator can create additional HR knowledge bases. Each knowledge base can be assigned to a knowledge owner and managers, as well as have unique workflows, user criteria, and category structures. See Create a knowledge base for more information. HR knowledge articlesEach knowledge base contains knowledge articles, which are organized into categories and subcategories. For example, knowledge articles in the Human Resources General Knowledge base are organized among six categories.Knowledge contributors can import existing or create HR knowledge articles in an HR knowledge base. Import HR knowledge articles Create an HR knowledge article You can also attach or link HR knowledge articles to an HR case or HR catalog item. Attach knowledge articles to an HR case Link knowledge articles or managed documents to an HR catalog item Related topicsKnowledge Management
