Integrating with the First Advantage service

The preconfigured First Advantage integration uses SOAP services to request background checks through the First Advantage service. You can use the preconfigured integration as-is or customize it to meet your needs.

First Advantage integration overview

The First Advantage integration is configured to request background checks as follows.

  • The HR agent creates a case to request a background check through the First Advantage service.
  • The First Advantage service evaluates the request to:
    • Update the case with the background check applicant ID and status.
    • Create a task, as well as send an email, for the employee to sign up and complete a background check application through the First Advantage website.
  • Once the employee completes the task, the First Advantage service performs the background check.
  • When the background check is complete, the First Advantage service updates the case with the background check status and details.

First Advantage integration setup

To set up the First Advantage integration, you must provide the First Advantage source credentials, verify the integration settings, and add the appropriate background check packages. Once the integration is complete, you can request background checks through the First Advantage service.