Email HR in legacy HR Service Portal You can email HR from the HR Service Portal in the non-scoped version of HR. The HR agent can open a case from the email content if your question or request needs further investigation. Navigate to Self-Service > HR Service Portal. Click Email HR in the banner. An new email opens addressed to HR. Type the email subject and your content and press Send. The HR agent or group monitoring the email can transfer the email to another HR agent if necessary, or create an HR case. Either of you can attach files to the email, such as policy documents or screen shots.