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Chat with HR in legacy HR Service Portal

Chat with HR in legacy HR Service Portal

You can ask a question of an HR agent who is monitoring the chat queue from the HR Service Portal in the non-scoped version of HR. The HR agent can open a case from the conversation if your question needs further investigation.

About this task

The HR chat queue is available if the administrator has enabled it. If it is not enabled, the chat link does not appear in the HR Portal.

Procedure

  1. Navigate to Self-Service > HR Service Portal.
  2. Click Chat with HR in the banner.
    The HR department chat queue opens in a new window.
  3. Enter your question and press Send.
    An HR agent who is monitoring the queue will join the conversation. The HR agent can transfer the conversation to another HR agent if necessary, or create an HR case. Either of you can attach files in the chat window, such as policy documents or screen shots.