|Enables customer service agents and field service technicians
to see work schedules and assignments and also add personal
events such as meetings or appointments.
|Enables setup and configuration for the appointment booking
|Workbench to assign work to individual agents easily so that
work gets done efficiently and effectively.
|Installs the core Service Management items used to allow
other service-related plugins to work, such as Field Service
Management and Facilities Service Management.
|Enables dynamic scheduling for Service Management
applications, which supports bulk task recommendations and
interval-based auto assignment.
|Field Service –
|Enables the system administrator to create questionnaires for
work orders and work order tasks.
|Field Service – Signature
|Captures a customer signature for closed work orders. Creates
a PDF of the work order that includes a summary of the completed
work and the name and signature of the customer.
|Field Service Management
|Adds the Field Service Management menu to the mobile user
|Adds the core Service Management items that enable other
service-related plugins to work, such as Field Service
Management, Facilities Service Management, and the custom-app
|Special Handling Notes
|Enables users to quickly view important information about