Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Move a work order task to the dispatch queue

Move a work order task to the dispatch queue

If Field Service Management is configured to automatically qualify work orders, tasks are also automatically created for the orders. When one of these automatically created tasks is assigned to you, select a dispatch group for it and move it to the dispatch queue.

Before you begin

Role required: wm_initiator_qualifier, wm_admin, or admin

About this task

Procedure

  1. Navigate to Field Service > Work Order > My Work Order Tasks.
  2. Click a task in the Draft state.
  3. On the Work Order Task form, make sure that a Dispatch group is selected.
  4. Click Ready for Dispatch.