Manage a task with an SLA

How to access and manage tasks with SLAs.

1. Click the task icon to display a pop-up window with these SLA details:

   Table 1. SLA details

   Title	Description
   SLA	Name of the SLA.
   Time left	Business elapsed time remaining on the SLA.
   Priority	Task priority by number, where 1 is the highest and 5 the lowest.
   Skills Needed	Skills needed to perform the work.
   Parts Needed	Parts needed to perform the work.

   

2. Click the task number link to display the record in a pop-up window in the map.
3. Select the Task SLAs related list to view the SLA details.
4. The list shows the following SLA values:

   Table 2. SLA values

   Title	Description
   SLA	Name of the SLA. Click this link to view the SLA definition and its schedule.
   Start time	Time the SLA started.
   Stage	Status of this SLA, such as In progress, Completed, or Breached.
   Business elapsed percentage	Percentage of time that has elapsed for this SLA on the business calendar. If no business calendar exists, then this value is the same as the actual elapsed percentage.
   Business time left	Amount of time remaining for this SLA on the business calendar. If no business calendar exists, then this value is the same as the actual time remaining.