Cancel a work order

Cancel a work order if the work is no longer necessary or if it is a duplicate of another work order.

Before you begin

Role required: Work orders can be canceled by users with different roles during specific states in the work order life cycle.

About this task

When you cancel a work order, all associated work order tasks are also canceled.

Procedure

  1. Navigate to Field Service > All Work Orders.
  2. Click the work order.
  3. In the Work notes field, enter a reason for canceling the work order.
    A reason is required for canceling work orders. If you do not provide a reason, an error message prompts you to enter one in the Work notes field.
  4. Click Cancel.