Use work order tasks to define separate activities that must be done to complete a work
A work order contains one or
more work order tasks. These tasks allow qualifiers to define separate activities that must be
done to complete a work order.
When a user with the wm_qualifier role or a qualifier combination role moves a work order from
Draft to Awaiting Qualification, a work order task is
automatically created and populated with information from the work order. This user can edit
existing tasks or create new tasks at any time.
A key feature in Field Service Management
is the ability to create multiple work order tasks under a single work order. Splitting a work
order into separate tasks, when necessary, enables qualifiers to:
- Assign different aspects of a single work order to different agents.
- Assign work to agents with different skill sets.
- Assign work to agents in different locations.
- Schedule parts of the work at different times.
- Schedule tasks so they are done one after another.
- Schedule tasks so they are done at the same time by different agents.
- Schedule additional tasks, if necessary, to complete the work order.
- Coordinate the arrival and usage of the parts required to complete a work order.