Request Management Agents regularly access request records as they resolve requests and correspond with the submitters. They can also access built-in reports to see information like the number of active or unassigned requests for an SM application. Explains what a service catalog is and how it works in the ServiceNow platform. Provides an overview of request management from the perspective of the requester and fulfiller. This video covers: Service catalog structure; Making and tracking requests; Fulfilling catalog orders.