Contents Customer Service Management Previous Topic Next Topic Service management states Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Service management states From creation until closure, SM application requests for work (for example, work orders and facilities requests), and their respective tasks follow a life cycle tracked by the State field in Field Service Management and Facilities Service Management. The life cycle is controlled through business rules and UI actions that are updated by the system automatically. Note: The State field on the record is always read-only. On this page Send Feedback Previous Topic Next Topic
Service management states From creation until closure, SM application requests for work (for example, work orders and facilities requests), and their respective tasks follow a life cycle tracked by the State field in Field Service Management and Facilities Service Management. The life cycle is controlled through business rules and UI actions that are updated by the system automatically. Note: The State field on the record is always read-only.
Service management states From creation until closure, SM application requests for work (for example, work orders and facilities requests), and their respective tasks follow a life cycle tracked by the State field in Field Service Management and Facilities Service Management. The life cycle is controlled through business rules and UI actions that are updated by the system automatically. Note: The State field on the record is always read-only.
