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View work order and appointment details on the portal

View work order and appointment details on the portal

View a list of appointments for the current user on the Customer or the Consumer Service Portal and select an appointment to view the work order details.

Before you begin

Role required: appointment_booking_user

Procedure

  1. In the portal portal header, click Support > Appointments to display the Appointment Listing page.
  2. Click Upcoming to view a list of upcoming appointments.
  3. Click an upcoming appointment to view the details on the associated work order.
    If necessary, use the Appointment field to reschedule or cancel the appointment.