View work order and appointment details on the portal View a list of appointments for the current user on the Customer or the Consumer Service Portal and select an appointment to view the work order details. Before you beginRole required: appointment_booking_user Procedure In the portal portal header, click Support > Appointments to display the Appointment Listing page. Click Upcoming to view a list of upcoming appointments. Click an upcoming appointment to view the details on the associated work order. If necessary, use the Appointment field to reschedule or cancel the appointment.