Appointment booking email notifications

The system administrator can create email notifications for appointment confirmation and cancellation notices and appointment reminders.

An email notification for an appointment includes task information, such as the task number and description, as well as the appointment time. It can also include a link that enables the user to reschedule or cancel the appointment.

System administrators can configure notifications using these appointment booking email templates:
  • appointment.confirmed
  • appointment.cancel
  • appointment.reschedule
Appointment booking email notifications are active for all services using the appointment booking feature. The following email notifications are included with the appointment booking feature:
  • Appointment Confirmation: Sent to the customer once the task for an appointment has been assigned to and accepted by a technician. If acceptance by the technician is not required, the notification is sent to the customer when the task is assigned.
  • Appointment Cancel: Sent to the customer when an appointment is canceled. Can include task information and also a reason for the cancellation.