In Field Service Management,
customers can digitally sign and confirm work orders that are closed with the Closed
Complete or Closed Incomplete state. A PDF summary of the
signed work order is then created.
The summary includes the completed tasks, parts used and returned, incidental expenses, and
the time required to complete the work. The PDF also includes the name and signature of the
Enabling signed PDF summaries for work orders
Before PDF summaries for work orders can be generated, an administrator must complete the
- Activate the Field Service – Signature Pad plugin (com.snc.wo_signature_pad). The
plugin installs the following table and script include.
|Stores images of customer signatures for work orders.
- Script include
||Creates a PDF of the work order form.
- In the Field Service Management
configuration, enable Signature Capture and PDF Order