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Push notifications, actions, and messages

Push notifications, actions, and messages

Push notifications, actions, and messages for work order task assignments and reminders.

Push notifications

Adds the following notifications to System Notification > Push > Push Notifications:
  • WorkOrderTaskUpcomingReminder: sends a notification to the assigned agent as a reminder about an upcoming task.
  • WorkOrderTaskAcceptanceNotification: sends a notification when a task needs to be accepted by an agent.
  • WorkOrderTaskGrpAssignmentNotification: sends a notification when a dispatcher assigns a task to an assignment group.
  • WorkOrderTaskAutoAcceptanceNotification: when auto assignment is enabled, sends a notification when a task is auto accepted by an agent.

Push notification actions

Adds the following actions to System Notification > Push > Push Action:
  • WO Task-Accept Action
  • WO Task-Reject Action
  • WO Task-Running Late Action

Push notification messages

Adds the following messages to System Notification > Push > Push Messages:
  • WO Task Acceptance Message
  • WO Task Auto Acceptance Message
  • WO Task Group Assignment Message
  • WO Task Upcoming Reminder Message

Turn on notification preferences

Field service agents need to turn on the following notification preferences:
  1. Navigate to Self Service > My Notifications.
  2. Turn on the work order task notifications:
    • WO Task Acceptance Notification
    • WO Task Auto Acceptance Notification
    • WO Task Group Assignment Notification
    • WO Task Upcoming Reminder
  3. Ensure that notifications are set to ON on the user profile.