Central dispatch

Use the central dispatch calendar view to evaluate work order tasks and available agents and assign tasks by dragging and dropping to the desired agent schedule and time slot.

Central dispatch provides both a list and calendar view of unassigned tasks. Configure the list to display tasks that meet certain conditions or search the list for specific information. Task bars in the calendar provide a visual representation of the scheduled start and end time as well as the task window.

Central dispatch also provides a list of the field service agents in a dispatch group and a calendar view of their assignments. Assign tasks by dragging them from the task calendar above to the desired agent schedule below and then confirming the assignment.

Note: Central dispatch uses the settings on the Field Service Configuration page when assigning tasks, even if the Assignment method for tasks configuration option is set to manually.

Supported browser versions

Central dispatch is supported on the following browsers:
  • The latest public release of Firefox
  • The latest public release of Chrome
  • Safari version 6 and up
  • Internet Explorer version 10 and up

Task SLA indicators

Display task SLA information in central dispatch in the following ways: