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Search the customer service community

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Search the customer service community

Use the customer service portal to search the community site or view a list of recent discussion topics.

Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin


  1. Navigate to the customer service portal.
  2. Click Ask the Community.
    This brings up the Ask a Question page.
  3. Enter a question in the Title field.
  4. Select a knowledge base in the Knowledge Base field.
  5. If desired, select a category in the Category field.
  6. If desired, add one or more tags to your question in the Tags field.
  7. Click Post Question.
    The question appears on the search results page under the Questions category.