Approve a registration request with an invalid registration code Approve a registration request from a user that was submitted from the Customer Service Portal with an invalid registration code. Before you beginRole required: sn_customerservice.customer_admin Procedure Navigate to Customer Service > Administration > Pending Contact Registrations. Select a registration request with a state of Pending. Select an Account for the requester. Click Update. The registration request is sent to the customer administrator of the assigned account.