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Review time worked for a case or activity

Review time worked for a case or activity

Customer service agents can review time worked on cases and case tasks.

Before you begin

Role required: sn_customerservice_agent

About this task

The Time Worked related list on the Case and Case Task form displays the time worked records that have been created for the case or task. From this related list, agents can review their recorded time, add new time worked records, and also delete records.


  1. Navigate to the desired case or case task.
  2. Go to the Time Worked related list.
  3. To view a time worked record, click the Comments for that record.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.