Create a case from the Consumer Service Portal Users with the consumer role can create cases from the Consumer Service Portal. Before you beginRole required: sn_customerservice.consumer Procedure Log in to the Consumer Service Portal. Click Get Help in the portal header. Select a Product and enter a brief description in the Subject field. If desired, add a more detailed Description and any attachments. Click Submit. The new case is created and added to the Cases list. To view the case, click the link in the case creation message or click Cases in the portal header and then click the case number.