Update cases with missing field predictions View the list of open cases for which the prediction of category, priority, or assignment group was skipped by the Agent Intelligence feature. Before you beginRole required: sn_customerservice_agent, sn_customerservice_manager or admin About this taskIn the event that Agent Intelligence cannot predict one or more case attributes for a case, customer service agents and administrators can update this information after a case is created. For example, the short description might not include enough detail to make a prediction. Procedure Navigate to Customer Service > Cases > Cases Skipped by Agent Intelligence. Select a case from the list. Provide the missing information and click Update.