Tables installed with Customer Service Management

Customer Service Management adds the following tables.
Table Description
Account Relationship Access


Account Relationship Type


Stores the relationship types that are created for bi-directional account relationships.
Account Team Member


Stores the team members that are assigned to account teams.
Agent Token




Stores appointments that have been created for customer service cases.
Asset Contact


Stores asset contact relationship records.


Stores customer service case records.
Channel Configurations


Stores customer service email channel configuration records.


Stores consumer records.
Consumer Users


Stores consumer registration records that are created when consumers complete the self-registration process from the Consumer Service Portal. This table extends the Users table (sys_user).
Contact Relationship


Stores contact relationship records.
Customer Interaction


Customer Service Case Flow


Stores customer service case state flows.
Registration Request


Stores the customer portal self-registration requests.
Responsibility Definition


Stores the responsibility definitions that are created to support customer accounts.


Stores tasks that have been created for customer service cases.