Tables installed with Customer Service Management Customer Service Management adds the following tables. Table Description Account Relationship Access[sn_customerservice_account_relationship_access] Account Relationship Type[sn_customerservice_account_relationship_type] Stores the relationship types that are created for bi-directional account relationships. Account Team Member[sn_customerservice_team_member] Stores the team members that are assigned to account teams. Agent Token[sn_customerservice_agent_token] Appointment[sn_customerservice_appointment] Stores appointments that have been created for customer service cases. Asset Contact[sn_customerservice_m2m_asset_contact] Stores asset contact relationship records. Case[sn_customerservice_case] Stores customer service case records. Channel Configurations [sn_customerservice_channel_config] Stores customer service email channel configuration records. Consumers[csm_consumer] Stores consumer records. Consumer Users[csm_consumer_user] Stores consumer registration records that are created when consumers complete the self-registration process from the Consumer Service Portal. This table extends the Users table (sys_user). Contact Relationship[sn_customerservice_contact_relationship] Stores contact relationship records. Customer Interaction[sn_customerservice_customer_interaction] Customer Service Case Flow[sn_customerservice_sf_case] Stores customer service case state flows. Registration Request[sn_customerservice_registration] Stores the customer portal self-registration requests. Responsibility Definition[sn_customerservice_responsibility_def] Stores the responsibility definitions that are created to support customer accounts. Task[sn_customerservice_task] Stores tasks that have been created for customer service cases.
Tables installed with Customer Service Management Customer Service Management adds the following tables. Table Description Account Relationship Access[sn_customerservice_account_relationship_access] Account Relationship Type[sn_customerservice_account_relationship_type] Stores the relationship types that are created for bi-directional account relationships. Account Team Member[sn_customerservice_team_member] Stores the team members that are assigned to account teams. Agent Token[sn_customerservice_agent_token] Appointment[sn_customerservice_appointment] Stores appointments that have been created for customer service cases. Asset Contact[sn_customerservice_m2m_asset_contact] Stores asset contact relationship records. Case[sn_customerservice_case] Stores customer service case records. Channel Configurations [sn_customerservice_channel_config] Stores customer service email channel configuration records. Consumers[csm_consumer] Stores consumer records. Consumer Users[csm_consumer_user] Stores consumer registration records that are created when consumers complete the self-registration process from the Consumer Service Portal. This table extends the Users table (sys_user). Contact Relationship[sn_customerservice_contact_relationship] Stores contact relationship records. Customer Interaction[sn_customerservice_customer_interaction] Customer Service Case Flow[sn_customerservice_sf_case] Stores customer service case state flows. Registration Request[sn_customerservice_registration] Stores the customer portal self-registration requests. Responsibility Definition[sn_customerservice_responsibility_def] Stores the responsibility definitions that are created to support customer accounts. Task[sn_customerservice_task] Stores tasks that have been created for customer service cases.
