Contents Customer Service Management Previous Topic Next Topic Tables installed with Customer Service Management ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Tables installed with Customer Service Management Customer Service Management adds the following tables. Table Description Account Relationship Access[sn_customerservice_account_relationship_access] Account Relationship Type[sn_customerservice_account_relationship_type] Stores the relationship types that are created for bi-directional account relationships. Account Team Member[sn_customerservice_team_member] Stores the team members that are assigned to account teams. Agent Token[sn_customerservice_agent_token] Appointment[sn_customerservice_appointment] Stores appointments that have been created for customer service cases. Asset Contact[sn_customerservice_m2m_asset_contact] Stores asset contact relationship records. Case[sn_customerservice_case] Stores customer service case records. Channel Configurations [sn_customerservice_channel_config] Stores customer service email channel configuration records. Consumers[csm_consumer] Stores consumer records. Consumer Users[csm_consumer_user] Stores consumer registration records that are created when consumers complete the self-registration process from the Consumer Service Portal. This table extends the Users table (sys_user). Contact Relationship[sn_customerservice_contact_relationship] Stores contact relationship records. Customer Interaction[sn_customerservice_customer_interaction] Customer Service Case Flow[sn_customerservice_sf_case] Stores customer service case state flows. Registration Request[sn_customerservice_registration] Stores the customer portal self-registration requests. Responsibility Definition[sn_customerservice_responsibility_def] Stores the responsibility definitions that are created to support customer accounts. Task[sn_customerservice_task] Stores tasks that have been created for customer service cases. On this page Send Feedback Previous Topic Next Topic
Tables installed with Customer Service Management Customer Service Management adds the following tables. Table Description Account Relationship Access[sn_customerservice_account_relationship_access] Account Relationship Type[sn_customerservice_account_relationship_type] Stores the relationship types that are created for bi-directional account relationships. Account Team Member[sn_customerservice_team_member] Stores the team members that are assigned to account teams. Agent Token[sn_customerservice_agent_token] Appointment[sn_customerservice_appointment] Stores appointments that have been created for customer service cases. Asset Contact[sn_customerservice_m2m_asset_contact] Stores asset contact relationship records. Case[sn_customerservice_case] Stores customer service case records. Channel Configurations [sn_customerservice_channel_config] Stores customer service email channel configuration records. Consumers[csm_consumer] Stores consumer records. Consumer Users[csm_consumer_user] Stores consumer registration records that are created when consumers complete the self-registration process from the Consumer Service Portal. This table extends the Users table (sys_user). Contact Relationship[sn_customerservice_contact_relationship] Stores contact relationship records. Customer Interaction[sn_customerservice_customer_interaction] Customer Service Case Flow[sn_customerservice_sf_case] Stores customer service case state flows. Registration Request[sn_customerservice_registration] Stores the customer portal self-registration requests. Responsibility Definition[sn_customerservice_responsibility_def] Stores the responsibility definitions that are created to support customer accounts. Task[sn_customerservice_task] Stores tasks that have been created for customer service cases.
Tables installed with Customer Service Management Customer Service Management adds the following tables. Table Description Account Relationship Access[sn_customerservice_account_relationship_access] Account Relationship Type[sn_customerservice_account_relationship_type] Stores the relationship types that are created for bi-directional account relationships. Account Team Member[sn_customerservice_team_member] Stores the team members that are assigned to account teams. Agent Token[sn_customerservice_agent_token] Appointment[sn_customerservice_appointment] Stores appointments that have been created for customer service cases. Asset Contact[sn_customerservice_m2m_asset_contact] Stores asset contact relationship records. Case[sn_customerservice_case] Stores customer service case records. Channel Configurations [sn_customerservice_channel_config] Stores customer service email channel configuration records. Consumers[csm_consumer] Stores consumer records. Consumer Users[csm_consumer_user] Stores consumer registration records that are created when consumers complete the self-registration process from the Consumer Service Portal. This table extends the Users table (sys_user). Contact Relationship[sn_customerservice_contact_relationship] Stores contact relationship records. Customer Interaction[sn_customerservice_customer_interaction] Customer Service Case Flow[sn_customerservice_sf_case] Stores customer service case state flows. Registration Request[sn_customerservice_registration] Stores the customer portal self-registration requests. Responsibility Definition[sn_customerservice_responsibility_def] Stores the responsibility definitions that are created to support customer accounts. Task[sn_customerservice_task] Stores tasks that have been created for customer service cases.
