Roles installed with Special Handling Notes The user roles included with the Special Handling Notes plugin (com.sn_shn). Role Description sn_shn.admin Can read, create, update, and delete special handling notes. This role contains the sn_shn.editor role. The sn_customerservice_manager role contains the sn_shn.admin role. sn_shn.editor Can read and update special handling notes. This role contains the sn_shn.user role.The sn_customerservice_agent role contains the sn_shn.editor role. sn_shn.user Can read special handling notes.