Customer notification preferences

Customers can add devices and specify phone numbers and email addresses to be used for notifications. Customers can also set preferences for email notifications.

Customers can add the following types of devices:
  • Email
  • Push
  • SMS
  • Voice
After adding a new device, customers can configure the device to receive notifications. Customers can also set several email notification preferences which control email notifications that are sent to the customer when an agent performs one of the following case activities:
  • Opens a case for a customer
  • Comments on a customer's case
  • Provides a resolution for a customer's case
  • Closes a customer's case