Enable external or public users to view knowledge articles from a community

Enable knowledge articles harvested from community questions to be visible to external or public users.

Before you begin

Role required: sn_communities.admin

About this task

Community users can automatically view all knowledge articles harvested from a community. To allow external or public users to view the knowledge articles, you have to give them permission.


  1. Navigate to Service Portal > Pages.
  2. Search for kb_article_view and open it.
  3. Select the Public check box.
  4. In the Roles field, add the user roles you want the articles to be visible to.
    If you have implemented customer-facing Communities, you should add the snc_external role.
  5. Click Update.