Enable external or public users to view knowledge articles from a community Enable knowledge articles harvested from community questions to be visible to external or public users. Before you beginRole required: sn_communities.admin About this taskCommunity users can automatically view all knowledge articles harvested from a community. To allow external or public users to view the knowledge articles, you have to give them permission. Procedure Navigate to Service Portal > Pages. Search for kb_article_view and open it. Select the Public check box. In the Roles field, add the user roles you want the articles to be visible to. If you have implemented customer-facing Communities, you should add the snc_external role. Click Update.
Enable external or public users to view knowledge articles from a community Enable knowledge articles harvested from community questions to be visible to external or public users. Before you beginRole required: sn_communities.admin About this taskCommunity users can automatically view all knowledge articles harvested from a community. To allow external or public users to view the knowledge articles, you have to give them permission. Procedure Navigate to Service Portal > Pages. Search for kb_article_view and open it. Select the Public check box. In the Roles field, add the user roles you want the articles to be visible to. If you have implemented customer-facing Communities, you should add the snc_external role. Click Update.
