Configure a community You can configure various aspects of Communities based on the specific requirements of your organization. Before you beginRole required: sn_communities.admin or sn_communities.forum_admin About this taskAccess the Community menus and use the modules to configure your community. Procedure Navigate to Community and choose the menu and module you require. Configure one or more of the following aspects for your community. Community content typesThere are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.Community access typesAccess types are used to control access to a forum or a content type. Configure community forumsA forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.Forum and user permissions managementCommunity and forum administrators can give users and groups of users different levels of access to forums and forum content.Configure the community profileSet up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.Enable users to self-register to a communityOnce users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions. Create community Terms and ConditionsCommunity members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.Community Service PortalThe Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.View the Communities performance dashboardThe Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum and by topic.View community logsCommunity logs display information about who has viewed or searched for content in a community. The list view displays all log entries, unless filtered.Create a case from a discussionIn order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions.Enable knowledge harvestingConfigure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.