Activate Communities plugins Activate the Customer Communities plugin to use the Communities application. Before you beginRole required: sn_communities.admin About this task Communities is only available for customers who are licensed for the Customer Service Management application. To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities). This plugin is not active by default. When you activate the Customer Communities plugin, the following plugins are automatically activated. External User Registration plugin (com.sn_external_user_register) Communities plugin (com.sn_communities) Gamification plugin (com.snc.gamification) Subscriptions and Activity Feed Framework plugin (com.snc.activity_subscriptions) Procedure Navigate to System Definition > Plugins. Search for the plugin com.sn_communities. Click Activate. After activating the Customer Communities plugin, you must clear the instance cache by navigating to https://<instance_name>.service-now.com/cache.do.