Activate Communities plugins

Activate the Customer Communities plugin to use the Communities application.

Before you begin

Role required: sn_communities.admin

About this task

Communities is only available for customers who are licensed for the Customer Service Management application. To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities). This plugin is not active by default.

When you activate the Customer Communities plugin, the following plugins are automatically activated.
  • External User Registration plugin (com.sn_external_user_register)
  • Communities plugin (com.sn_communities)
  • Gamification plugin (com.snc.gamification)
  • Subscriptions and Activity Feed Framework plugin (com.snc.activity_subscriptions)

Procedure

  1. Navigate to System Definition > Plugins.
  2. Search for the plugin com.sn_communities.
  3. Click Activate.

    After activating the Customer Communities plugin, you must clear the instance cache by navigating to https://<instance_name>.service-now.com/cache.do.