Communities roles

Ensure that users can perform all necessary actions by assigning roles.

Table 1. Roles
Role Description
Community administrator


Administer and manage all sections in the community.
Community moderator


Moderate content associated with the community.
Forum administrator


Administer and manage forum permissions content types, and topics associated to the forum.
Forum moderator


Moderate content within specified forums.
Moderation administrator


Administer moderation settings and moderate content associated forums.
Gamification administrator


Administer gamification settings and configure gamification rules. Contains the sn_gamification.moderator role.
Gamification moderator


Review and edit the gamification points earned by community users.
Community user


Any user who has signed up and accepted the community Terms & Conditions. Their access to forums depends on the permissions set up for each specific forum.
Knowledge harvester


A community user who can harvest knowledge articles from a community. Community administrators, and community moderators inherit this role by default. The knowledge harvester role must be granted to other users.
Proxy case creator


A community user who can create a customer service case from a community discussion.