Enable knowledge harvesting

Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.

Community administrators perform the following tasks to configure knowledge harvesting.
  • Enable the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal).
  • Add a knowledge base to a forum to store the knowledge article in a specific knowledge base.
    Note: You can only add one knowledge base to a forum. The same knowledge base can be used for multiple forums.
  • Add a knowledge category to a forum topic to categorize the harvested content.
  • Enable external or guest users to view knowledge articles from the community.