Enable knowledge harvesting Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible. Community administrators perform the following tasks to configure knowledge harvesting. Enable the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal). Add a knowledge base to a forum to store the knowledge article in a specific knowledge base.Note: You can only add one knowledge base to a forum. The same knowledge base can be used for multiple forums. Add a knowledge category to a forum topic to categorize the harvested content. Enable external or guest users to view knowledge articles from the community. Enable external or public users to view knowledge articles from a communityEnable knowledge articles harvested from community questions to be visible to external or public users.