Download and install the ODBC driver

Download the ODBC driver from the ServiceNow Knowledge Base and install the driver for the first time.

Before you begin

You must have administrator-level access for the Windows computer onto which you want to install the ODBC driver.

About this task

You must have access to the ServiceNow Knowledge Base to download the ODBC driver. If you do not have access to the Knowledge Base, contact your ServiceNow administrator.
If this is the first time the driver is installed, the installer will be in first time installation mode and will prompt for the driver to be installed. Install only one version of the ODBC driver on a computer. If the ODBC driver was previously installed, the installer will be in upgrade mode and will prompt for removal of the previous driver first.
Note: Versions of the ODBC driver older than are no longer supported.


  1. To download the ODBC driver, navigate to KB0540707.
  2. Download the ODBC driver version compatible with your computer's operating system and the application you are using to query the database.
    The ODBC driver is available as 32-bit or 64-bit. Most applications require the 32-bit ODBC driver even if the operating system is 64-bit.
  3. Right-click the executable and select Run as Administrator to launch the installer.
    You are presented with the following InstallShield dialog box.
    ODBC Driver Setup Wizard
  4. Click Next.
  5. Read and accept the End User License Agreement.
  6. Select the target directory for installing the ServiceNow ODBC driver.
    The default directory is C:\Program Files\Service-now\ODBC.
  7. Specify the following parameters, which are required to create an ODBC data source that can be used to create a DSN.
    • Data Source Name: A short name to identify this data source.
    • Description: A short description of the driver. The driver's version number is appended at the end of this value.
    • Service Name: The name that can be selected in the Service Name field of the ODBC Administrator.
    • Service Data Source: The name that can be selected in the Service Data Source field of the ODBC Administrator.
    Usually the default values are appropriate.
    Service Configuration
  8. Select the Program Folder to create links for the driver. This is the program folder that appears under the Start menu.
    ODBC Driver Setup - Select Program Folder
    The installation creates the following links in the menu.
    • Interactive SQL (ODBC): An interactive SQL command window for directly testing SQL statements.
    • Management Console: A Microsoft MMC snap-in for configuring default properties for the ODBC driver.
    • ODBC Administrator: A Microsoft ODBC Administrator program.
    ODBC Program Menu
    The driver code is copied to the target folder.
    ODBC Driver Setup - Start Copying Files

    A progress bar appears.

  9. When prompted, click Finish to complete the installation.