Getting started with ODBC Before installing the ODBC driver, view the video on this page, create an ODBC user account, assign the odbc role, and define an ACL rule for the odbc role. A ServiceNow user with the admin role can perform these procedures. This video demonstrates how to install, configure, and test the ServiceNow ODBC driver, which provides read-only access to the database associated with your ServiceNow instance. Before downloading and installing the ODBC driver, review the requirements to ensure that your configuration is compatible. Create an ODBC user account and assign the odbc roleThe ODBC driver communicates with your ServiceNow instance as a specific user. Create an ODBC user account and assign the odbc role to enable the user to communicate.Define an ACL rule for the odbc roleDefine an ACL rule for the odbc role to provide read access to the incident table. You can create other ACL rules for the odbc role to provide read access to other tables.